Web Easy Account Recovery (Site Recovery)
If you reinstall your Web Easy software, signup online, or troubleshooting your upload, you may need to perform a "site recovery". This is a simple process that will let Instant Publisher know you have an active hosting account. To do a "site recovery", please preform the following steps:
1. Open your website in Web Easy
2. From the menu bar, go to Tools -> Publish Assistant...
Note: Web Easy 9 users will need to go to the "Publish" ribbon, and select "Web Easy Publish"
3. On the cue card, select the Preferred Web Hosting Service option.
Note: Web Easy 9 users will not see a cue card. For previous version of Web Easy, you can enable cue cards by going to Tools -> Options, then checkmark "Show Cue Cards", and then go back to Tools -> Publish Assistant.
4. Select "Publish a New Website", press Next
5. Select "Publish a site created with Web Easy software", press Next
6. Checkmark your website package, press Next
7. Select the hosting package you signed up for, press Next
Note: If you choose the wrong package, you will either upgrade or downgrade the plan level for your hosting account. If you have questions, please contact our billing department.
8. Type and re-type your same password, press Next
9. Select "Use a domain I already own", press Next
10. Type in the name of your website (e.g joespizza.com), press Next
Note: Please do NOT include the www before your domain name.
You should get the following message: Web site name ... is active. Would you like to recreate this web site? Click 'Yes' to re-open this web site or 'No' to create another web site.
Note: Do NOT proceed if you see another message. Please verify you entered the correct password and website name. If this is still a problem, please contact our support department.
11. Press Yes
12. Press Next
13. Select "Using Current Payment", press Next
14. Uncheck "Upload Files Now", press Finish
15. Select I Agree on the License Agreement
16. Press Finish
17. Select Update an existing web site, press Next
Your website should now be listed in the drop-down box. Proceed through the rest of the Instant Publisher to upload your website.
Article ID: 138, Created On: 7/17/2008, Modified: 1/24/2012